:
Provide accurate, precise and reliable diagnostic services to the patients.
This achieve through:
. The active involvement of competent team of staff members, who are continually trained.
The maintenance of impartiality and a high degree of credibility while serving the customers.
Minimize analytical and non – analytical errors by continual improvement of the work process.
In order to implement & maintain the Quality Policy, the management & staff are committed to achieve the following objectives:
1. Attain & maintain the prescribed & highest levels of confidentiality to patients & clients, integrity & adherence to the best medical practices with accuracy and reliability in all spheres, including preparation of reports.
2. Provide medical services to the patients / clients that are prompt & as per the commitments made to them, pleasing the patients in terms of courtesy & good manners, adhere to high level of safety, reliability & hygiene as prescribed by best medical practices.
3. Strive for continuous improvement in patient care & professionalism in the services in order to fully meet the patient’s requirements.
4. Develop personnel involvement & teamwork through training & motivation, as needed.
5. Ensure close communication both within & outside the laboratory, for optimum results.
6. Free from any undue internal & external commercial, financial or other pressures & influences that may adversely affect the quality of our work.
7 Scrutinize & closely examine all medical test reports for their accuracy and quality prior to their release to the patients.
8 Maintain Punctuality, Discipline, Integrity & Confidentiality in the work.
9. Maintain close communication & co-ordination with the colleagues both within the department & with other colleagues related to the work.
The Quality Policy & Quality Objectives have been communicated to all levels in the organization to ensure commitment to quality.
The communication, awareness & implementation have been ensured by the following measures:
• Quality Policy & Quality Objectives displays
• Training Programme and Group Sessions
• Direct communication at all levels
• Quality objectives have been established and are reviewed within the framework of the Quality Policy
• Quality Policy is reviewed annually for its continual suitability.
10 Exercise the required care, alertness and diligence in the use of all the equipments and instruments
11 Prepare & maintain up-to date data and records of all the medical tests performed .
12 Maintain Punctuality, Discipline, Integrity and Confidentiality in the work.
13 Exercise care and safety in the use of all materials such as: reagents / chemicals, stationary and instruments required for work.
